Customer Loyalty: The Titan Difference

Customer Loyalty: The Titan Difference

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We recently received a call from one of our customers in Sudbury, whom we had helped with his Hummer H2 last year. He had previously had difficulty with faulty windshield replacements from another auto glass company causing leaks and rattling, and  Titan Auto Glass was able to quickly to solve his problems for him. This customer recently developed a crack in his windshield that caused his H2 to fail its safety inspection. He contacted Titan because, as he said in his phone message, “You are the only one that I would I trust to do this.” Because we take the time to do the job right the first time, and we offer a warranty for as long as you own the vehicle, we create loyal…

The Best Service: 2010 Jeep Wrangler

The Best Service: 2010 Jeep Wrangler

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This windshield replacement on a 2010 Jeep Wrangler took us up to Andover, MA. Windshields on Jeep Wranglers can be extremely difficult to do, given that the pinchweld (the area where the windshield or back glass sit) is exposed, and one slip can cause damage. Because Titan Auto Glass is a small independent shop, we can take the time to do the job right the first time, and prevent any damage from happening. And as always, we proudly offer every customer a lifetime warranty on air leaks, water leaks, stress cracks, molding issues, or workmanship for as long as you own the vehicle. Click the pictures below to see more detail: If you need your windshield or other auto glass replaced, you can be sure…

Attention To Detail: 2009 Infiniti G37

Attention To Detail: 2009 Infiniti G37

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We went to Wilmington, MA to replace the windshield on this 2009 Infiniti G37. The customer had this windshield replaced once before by a large glass shop and was unhappy with the results. The mouldings were lifting up due to incorrect installation and causing rattling. When it came time to have it replaced again, his insurance company recommended Titan Auto Glass. When we came to replace the windshield, it was obvious right off the bat that it was a very poor installation. When we removed the old windshield, there was already rust forming where the original technician didn’t prime where he had scratched the pinchweld. We cleaned up his pinchweld of any rust and rot (with no extra charge to the customer of course!) After…

A Friend In Need: 2009 Honda CR-V

A Friend In Need: 2009 Honda CR-V

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We did this windshield replacement on a 2009 Honda CR-V in Groveland, MA. This vehicle is owned by one of our accounts, Allman’s Automotive. He knows our quality first hand, so it was a no-brainer for him to call when his own windshield broke. Just like Titan Auto Glass, Allman’s Automotive is a small independent business, which means they can take the time to give their customers the extra attention to detail that they deserve; we were only too happy to give this attention to them in return! The replacement took place right at his shop at 21 Marjorie St. in Groveland, MA – be sure also to visit their Facebook and Instagram pages! Insurance coverage was provided by Liberty Mutual. If you need your…

Research Pays Off: 2009 BMW 535 Wagon

Research Pays Off: 2009 BMW 535 Wagon

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A rock from the road had come up and damaged the glass on this 2009 BMW 535 Wagon. So the customer left it at their parents house in Brentwood, NH. We brought our van right there and got it fixed in no time. This customer did their research before calling to schedule an appointment. They had saw online the vehicles we have serviced and saw that we use the best possible products. It wasn’t until they called and spoke with us before they knew they had found the right shop. They had a list of questions to ask, and we had the answers for them! These are the customers we love and strive for. Click the photos below to see more details. Before: Windshield crack…

Eyes On The Road: 2008 Pontiac Grand Prix

Eyes On The Road: 2008 Pontiac Grand Prix

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We went back up to Kensington Autoworks in South Hampton NH to replace a windshield on this 2008 Pontiac Grand Prix. This windshield has a heads-up display. Heads-up displays, which were originally developed for fighter pilots and later adapted to cars, reflect pertinent info such as speed, direction, and temperature on the windshield so the driver does not have to take their eyes off the road. Insurance coverage for this replacement was handled by Metlife. If you need your windshield or other auto glass replaced, you can be sure that with Titan you’re getting the absolute best quality work. Titan Auto Glass is located in Woburn MA and we serve all of Massachusetts and New Hampshire. Our van will come to you. Call us today!…

Our Service Sets Us Apart: 2008 Mazda 3

Our Service Sets Us Apart: 2008 Mazda 3

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We did this windshield replacement on a 2008 Mazda 3 in Derry, NH. This customer had seen our business card at a store and decided to call us to get a quote. Although we were slightly more expensive than other quotes she received, we explained why, and how it benefits her: better quality glass, better urethane, and removal of everything for a safe install. She ended up choosing us. After speaking with her for a bit, we had learned that she was a college student that was putting herself through school by also working at night. Knowing that money is always a concern, Titan offered her the choice to pay in installments, making it a little easier to not only have a safe install done,…

Another Happy Repeat Customer: 2007 Audi A8L

Another Happy Repeat Customer: 2007 Audi A8L

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The best sign of a successful business is happy repeat customers. We took the Titan Auto Glass repair van up to Newburyport, MA to replace the windshield on this 2007 Audi A8L. We had previously replaced the windshield on this customer’s 2003 A8L, His words were, “I’ve had windshields replaced before, but there were always issues with them. Leaking, rattling, weird squeaks. I had none of those issues when you replaced my last windshield.” It only made sense for him to call us when his windshield broke on his 2007 A8L. Insurance was handled by Safety Insurance. Click on the photos below for more details: If you need your windshield or other auto glass replaced, you can be sure that with Titan you’re getting the…

The Right Tool For The Job: 2003 Audi Avant

The Right Tool For The Job: 2003 Audi Avant

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We performed this windshield replacement on a 2003 Audi Avant right at the customer’s office in Andover, MA. This customer reached out to us after they had a crack in their windshield. Audis have an aluminum chassis and require a special non-conductive urethane on a replacement. Some shops will still try to use normal urethane on these jobs and the results are disastrous, including loss of reception for radio, cell phone, and navigation. Using normal urethane will also cause the pinchweld to rot out prematurely due to galvanic corrosion, where the urethane conducts electricity to the pinchweld. At Titan Auto Glass, we take pride in being a small, independent shop that has the knowledge to do the job right the first time! If you need your…

Save The Day: 2002 BMW 330 4-door sedan

Save The Day: 2002 BMW 330 4-door sedan

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We recently performed this windshield replacement on a 2002 BMW 330 4-door sedan with rain sensor. The customer was having a hard time getting a windshield installed on his car because of the rot on the A pillar.  He brought the vehicle to our good friends at Kensington Autoworks in South Hampton NH. We brought our van up, inspected it, and deemed we could definitely fix it! Because this customer did not have insurance coverage,  we could offer him a very competitive price, while still providing a lifetime warranty on air leaks, water leaks, stress cracks, molding issues or workmanship for as long as he owns the vehicle. Click on the photos below for more detail: If you need your windshield or other auto glass replaced, you…